Privacy Policy

Information We Collect

We gather information that is necessary to provide our services, comply with regulatory requirements, and improve your experience. When you create an account, we collect personal details including your full name, date of birth, residential address, email address, telephone number, and username. To meet UK gambling regulations and prevent fraud, we may also request identity verification documents such as a passport, driving licence, or utility bill.

In addition to information you actively provide, our systems automatically collect technical data whenever you visit or use the site. This includes your IP address, login information, browser type and version, device operating system, time zone settings, and pages visited. We also record details of your gameplay, deposits, withdrawals, and interactions with customer support.

How We Use Your Information

Your personal data allows us to create and manage your gaming account, process financial transactions, and deliver the games and services you request. We use it to verify your identity, conduct age and location checks, and ensure compliance with licensing conditions set by the UK Gambling Commission.

Where you have given consent, we may use your contact details to send personalised offers, bonus notifications, and updates about new games or promotions. We also analyse usage patterns to enhance site functionality, conduct research, and develop our product offerings while maintaining responsible gambling standards.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with carefully selected partners who assist in operating our services. These include payment processors, identity verification agencies, anti-fraud specialists, and professional advisers who are bound by strict confidentiality obligations.

Disclosure may also occur when required by law, for example to regulatory bodies such as the UK Gambling Commission or law enforcement agencies when we have a legal obligation to do so. In the event of a business restructuring, data may be transferred as part of the transaction, with appropriate protections in place.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and provide a smoother gaming experience. Essential cookies enable core functions such as account security and game loading. Analytical cookies help us understand how players use the site so we can make improvements.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of the website and the games available to you.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, or disclosure. These measures include encryption of sensitive information, secure servers, access controls, and regular security reviews.

While we strive to protect your data, no system can guarantee complete security. You are responsible for keeping your account password and login details confidential and should notify us immediately if you suspect any unauthorised use of your account.

Your Rights

Under applicable data protection law you have several rights regarding your personal information. These include the right to access a copy of the data we hold about you, request correction of inaccurate information, and ask for your data to be deleted when we no longer have a legitimate reason to retain it.

You may also object to certain types of processing, including direct marketing, and withdraw any consent previously given. To exercise these rights, please contact our customer support team using the details provided on the website. We will respond to your request within statutory timeframes.

International Transfers

Some of our service providers are based outside the UK. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place through approved contractual agreements and security measures.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. This typically includes retaining certain records for at least six years after account closure to comply with gambling and anti-money laundering regulations.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy regularly so you remain informed about how we protect your information.

If you have any questions about this Privacy Policy or how we handle your data, please contact our support team through the live chat facility or by email using the contact details available on our website.